Privacy Policy

Who We Are

This Privacy Policy applies to Missoula Insulation ("we", "us", or "our"), accessible at insulationmissoula.com. We are an insulation contractor serving western Montana. This policy explains what information we collect when you visit our website or contact us, how we use it, and how you can control it.

Information We Collect

Information you give us

When you fill out our contact form or call us, we may collect:

• Your name
• Your email address
• Your phone number
• Your service address or general location
• A description of your project or question

You are not required to provide any information to browse this website. We only collect contact information when you choose to submit it.

Information collected automatically

Like most websites, our hosting infrastructure may automatically log standard technical data when you visit. This can include your IP address, browser type, referring page, and pages visited. This data is used for security, performance monitoring, and understanding general traffic patterns. It is not tied to your name or contact details unless you submit a form.

Cookies

Our website may use cookies - small text files stored in your browser - to support basic website functionality and analytics. Analytics cookies help us understand which pages are visited most so we can improve the site. You can disable cookies in your browser settings. Disabling cookies will not prevent you from using this website.

How We Use Your Information

We use the information you provide solely to:

• Respond to your inquiry or estimate request
• Schedule and confirm service appointments
• Send job-related follow-up communications
• Improve our website and customer experience

We do not sell your information. We do not rent your information. We do not share your contact details with third-party marketers.

Third-Party Services

We use a small number of third-party services to operate this website, including our contact form provider (Tally) and hosting infrastructure (Vercel). These providers may process data on our behalf. Each operates under its own privacy policy. We only use providers that maintain reasonable data security standards.

If we embed a Google Maps frame on this website, Google may collect data according to Google's Privacy Policy. We use the embed only to display our office location.

Data Retention

We retain contact form submissions and customer communications for as long as necessary to complete the work you requested and to comply with applicable recordkeeping requirements. When information is no longer needed, we delete or anonymize it. If you are a past customer and would like your contact information removed from our records, contact us at estimates@insulationmissoula.com.

Your Rights

You have the right to:

• Ask what personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information (subject to any legal retention requirements)
• Opt out of any future marketing communications

To exercise any of these rights, email us at estimates@insulationmissoula.com or use the contact form on our Contact page. We will respond within 30 days.

Security

We take reasonable technical precautions to protect the information you share with us, including encrypted connections (HTTPS) on this website. No system is perfectly secure. If you have concerns about sharing sensitive information, call us directly at (406) 550-8187.

Children's Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has submitted information through this site, contact us and we will remove it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of this website after any change constitutes your acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy can be sent to: